What’s New. We will try to honour advance seating requests. In addition to this, the e-Boarding pass will also be … These Conditions of Carriage are part of that contract and should be read in conjunction with any Confirmation Document or conditions set out in your ticket, any applicable Tariffs, the Advanced Passenger Information requirements and our Privacy Policy. If the child’s second birthday occurs during a journey, a seat must be booked for the child for the return flight. Armed Forces Covenant Employer Recognition Scheme - Bronze Award, Loganair Enhances Isle of Man Connectivity, Loganair secures new Orkney Inter-Isles Air Services contract, Update for customers booked to travel between 1 and 28 February 2021. If you have used threatening, abusive or insulting words towards our ground staff, another passenger or a member of the crew of the aircraft, whether in person or via written communication, including social media. If you have presented a spoiled, torn or damaged ticket or a ticket which has been tampered with. If your flight continues to operate but you are unable or unwilling to travel (including as a result of social restrictions imposed by Governments or other public health authorities), this does not create an extraordinary entitlement to a refund. On some services we have arrangements with other airlines known as code shares. However, most other airlines allow you to cancel your flight for a fee and percentage of the overall cost. Except where these conditions of carriage say differently, we are liable to you only for compensatory damages which you are entitled to recover for proven losses and costs under the convention. Loganair are a small operation and they are struggling. update for customers booked to travel between 1 and 28 February 2021, Urgent update to Loganair customers due to travel between 21 December 2020 and 30 January 2021, The General Conditions of Carriage applicable to flight(s) booked on loganair.co.uk will depend upon the operator of your flight(s). You must not take any other animals into the aircraft cabin. We sell some tickets at discounted fares which may be partly or completely non-refundable. If, as a result of your behaviour, we divert the aircraft to an unscheduled place of destination and make you leave the aircraft, you must pay us the reasonable and proper costs of the diversion. If you don’t book a flexible rate, you may not be entitled to a refund. Days – all seven days of the week. Provide details of your additional claim in the box below: I confirm that I have the full permission and authority to make this claim on behalf of all named passenger(s). We may request confirmation of the name in which the bank account is held before authorising payment. If the original fare type booked was non-refundable, and then subsequently changed, only the fare difference is eligible for a refund. If a codeshare applies to your flight, we or our authorised agents tell you the name of the operator of the flight at the time you make your reservation. On some of our services we do not carry firearms and ammunition. 2          We do not accept children to travel without a person aged 16 years or older who will take responsibility for that minor. If you have any doubt whatsoever you are obliged to seek professional medical advice before flying with us. If you declare a higher value to us at check-in and pay the additional fee, our liability shall be limited to such declared value (subject to such higher sum being limited to the passenger’s actual interest in delivery at destination). Please ask us or our authorised agents for details of our charges. Please note that some airports from which we fly levy a separate Airport Development Fee or similar charge which is payable by each passenger before departure from that airport. ... Airlines are having to change and cancel flights daily, but we're here to help you get the travel advice you need. Not too much of a loss. If you have an item of baggage (such as a musical instrument) larger or heavier than the maximum dimensions and weight for unchecked baggage but unsuitable to be carried as checked baggage. For flights marketed and operated by Loganair, the Loganair General Conditions of Carriage will apply as detailed below. If you hold a paper ticket and misplace or lose this, we may charge a reasonable administration fee to issue you with a new one. Unless we say otherwise, nothing in these conditions of carriage gives up any exclusion or limitation of liability to which we are entitled under the convention or any laws which may apply. Items you are forbidden from carrying by law; If we discover that you are carrying forbidden items, we will refuse to carry them. We may take this amount from the value of any unused part of your ticket, or any of your money we have in our possession. Version History. We will do this if your ticket is completely unused; you have told us promptly about the events beyond your control and have given us evidence of these events. We may either tell you to check in items referred to above as checked baggage or refuse to carry them altogether. Most of our fares are non-refundable. Read more Check your booking conditions. Due to the size of aircraft we operate or facilities at either your departure or arrival airport (including any stopover) we may not be able to provide certain types of assistance or handle heavy or bulky mobility aids. Where your flight is cancelled with less than 14 days' notice, or you are denied boarding for a flight where you have presented for check-in on time, you may be entitled to compensation, If your flight has been cancelled in advance, and you wish to claim for a flight you were due to travel on within the next 14 days, please select the date of travel in the future that your flight was due to depart on. If you do not inform us at the time of booking of your special needs, we will nevertheless use reasonable efforts to accommodate your special needs. We are providing refunds to customers where their bookings are entitled, if for example Loganair cancel or significantly change the flight. Please download the Firearms/ Ammunition in baggage form here, e          Dangerous items you must not take with you on to the plane. If your checked baggage is damaged, you must complain in writing to us immediately you discover the damage and, at the latest, within seven days from the date you received the checked baggage. Check-in deadlines for all our flights are set out on our website www.loganair.co.uk and you can also ask us or our authorised agents for details at any time. Loganair 4 + Karl Yurkwich Designed for iPhone 3.9 • 19 Ratings ... 3.9 • 19 Ratings; Free; iPhone Screenshots. If you are not a passenger with a disability but you ask us, or our authorised agents, at the time of booking to provide special assistance, we will make reasonable efforts to meet your request. The Loganair app makes booking and managing your flights easier to handle on the move with the following features.-Book flights-Manage existing bookings-Choose seats -Check-in -Access boarding passes. Transmitting devices (for example, radio-controlled toys and walkie-talkies). We will carry your checked baggage, whenever possible, on the same aircraft as you, unless we decide for safety, security or operational reasons to carry it on another flight. Before you travel, you must present to us all passports, visas, health certificates and other travel documents you need for your journey. any other costs we reasonably pay or agree to pay on your behalf. If so, please visit the customer support website. Loganair services on all other routes will be temporarily discontinued from 06:00 on Tuesday 22 December and are planned to resume on 1 February 2021. 1 of Montreal (1975). If, despite the fact that an item is forbidden, you include it in your baggage, we will not be responsible for any loss or damage caused to it and we may refuse further carriage of such items on discovery. n          Items removed by airport security personnel. Claims can be submitted via our website (here) or in writing to us at our registered office address set out in clause 21. From time to time we may offer services of third parties to provide additional services, frequent flyer rewards schemes, or discount schemes. Long Reads. Itinerary and receipt – a document or documents we or our authorised agents issue on paper, by e-mail, or deliver electronically to passengers travelling with electronic tickets. If you try to enter a country for which your travel documents are not valid. Get up to € 600 compensation for a delayed or cancelled flight and € 1.414 € … e          We are not liable if you fail to meet deadlines. If we have to pay any fine, penalty, fee, charge or costs (such as detention costs) because you have failed to obey any laws or regulations, or other travel requirements of the country to which you have travelled to or to produce the necessary documents needed by that country, you must repay us the amount we have paid as a result. I understand that false or misleading statements may give rise to criminal liability on my part. You must not take any item into the aircraft cabin if we tell you that we reasonably believe that its presence there would affect the safety and security of the aircraft or any person in it. 1 of 12 Adverts. If, while you are on board the aircraft, we reasonably believe that you have: Then we may take any measures we think reasonably necessary to prevent continuation of such conduct, including restraint. 1          On domestic flights (by which we mean flights within the common travel area of the United Kingdom (including the Channel Islands and the Isle of Man) and the Republic of Ireland) the following will apply. Loganair flight cancellation compensation. Founded in 1962 in Glasgow, it has flown under franchise agreements with both British Airways and the now defunct airline Flybe. The rules for flight compensation are set out in EC261/2004. We may need to change the scheduled departure time of your flight after your ticket has been sent to you. b          Complaints about damage to checked baggage: timescales. c       Using flights in the right sequence and changes in itinerary. If you have not used any part of the ticket, the refund will be equal to the fare and any taxes, fees and charges you have paid. Other carriers may have different limits of liability. We will take all reasonable measures necessary to avoid delay in carrying you and your baggage. We can explain your air passenger rights, and what they mean when your flights are delayed or canceled. Covid-19 - If your call relates to the impact on your booking with us, please read our advice first, Mon-Fri: 08.00-17.00Sat: 09.00-14.00Sun: 10.00-17.00, The contract gives you the right to make the journey shown on your ticket. f           Voluntary fare refunds are made only by the carrier who issued the ticket. Tariff – the published fares, charges and related conditions of carriage of an airline which have been filed, where required, with the appropriate authorities. Your free baggage allowance will be shown on your ticket, or in the case of an electronic ticket, on your itinerary and receipt and will depend on our baggage regulations applying at the time of your flight. If you are prevented from travelling within the validity period of a ticket because we could not confirm your reservation at the time you asked for it, we will: Extend the validity period of the ticket; or give you a voluntary fare refund. I was given the option to cancel the initial flights and rebook at a later date, which I opted to do. or booking confirmation. The Convention for the Unification of Certain Rules for International Carriage by Air, signed at Montreal, 28 May 1999 (the Montreal Convention) (1999). To start a new flight search, use the search controls above. If you have used part of the ticket, the refund will be equal to the difference between the fare and taxes, fees and charges you have paid and the correct fare, taxes, fees and charges for travel between the points for which you have used the ticket, less any cancellation and reasonable service charges or cancellation fees. You will have the option of either accepting the revised fare or maintaining your original transportation. Your fare does not include ground transport between one airport and another or between an airport and the town terminal. a          Passengers with specific requirements include people with a disability such as people with a temporary or permanent physical impairment (sensory or locomotory), an intellectual impairment or any other type of disability. b) allow you to transfer your booking to travel at a future date within 12 months without incurring a change fee. Loganair usually operates a policy of offering alternate flights for its customers. 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