You must be within 2 months of your course start date to be eligibile for this account. For a small monthly fee, I have access to phone insurance (which I have used 3 times), worldwide family travel cover, breakdown cover and preferential rates on my overdraft, loan and credit card. I have transferred to a Nationwide Flex account and the transition was far from smooth. Here's what you get with FlexAccount No monthly account fee They are so so bad, I completed a switch application from Natwest to Nationwide, two days later nationwide declined my application which i was fine with and took it on the chin.. not like i dont have an account with 3 other banks. Nationwide FlexPlus account. I especially find the online banking easy to transfer funds between my accounts and keep on track of payments. Account holders can also access cashback offers from selected retailers. Yet the move is set to make me … Free banking text message alerts and paperless communications included. Recently made redundant during covid and fallen under hard times which is imbarressing as it is nothing I could do about it. Ive spent an hour on hold, been hung up on, logged a complaint and sill got nowhere. All rights reserved - Privacy Policy, British Bank Awards 2019 Finalists revealed, Smart Money People 360 Ratings - Winners and Losers. !, I then told him the reason for my call to which he replied to transfer money back from credit card to current account would take 5 days to process..... and as i questioned why so long, he replied, you made the mistake what do you want us to about it? Recent reviews confirm Nationwide are struggling to provide any reasonable level of service in this area. Written on: 08/03/2008 by maddog08 (2 reviews written) I have nothing but praise for the way the Nationwide Basic FlexAccount treats you. Lauren Robson is the digital communications manager at Portify. All Rights Reserved. The account has long been a … The FlexPlus account makes sense if you are a family with multiple dependents who go on regular holidays abroad. Upon negotiating with the third party to recoup funds I notified NBS of the defrauded funds crediting my account in the third week of March a week prior to the transaction so they are aware of the situation. See if you’re eligible for Portify Flex Finance. The FlexStudent account has some attractive features, primarily an arranged overdraft of up to £3,000 by the third year, a digital banking app, internet banking and a contactless Visa debit card. This account is also not the best option if you frequently dip into overdraft because of high interest rates. The Nationwide FlexDirect account requires a minimum of £1,000 to be paid in each month, and pays 5% AER up to £2,500 held in the account for the first 12 months – after that point, the AER will drop to 1%. Nationwide FlexAccount reviews come from people like you! Lastly in the same week, i accidently transfered some money from my current account to my credit card (online via internet banking), I was meant to transfer it to my savings account but as you know its very easy to select the wrong account to transfer money to in the drop down menu. Recently made redundant during covid and fallen under hard times which is imbarressing as it is nothing I could do about it. Producing the cards costs money, posting it costs money my money and why? Full insurance benefits are extended to all family members living at the same address. Why? Read our member's Nationwide FlexAccount reviews and feedback. Smart Money People is the UK's leading financial services review site and dedicated to being an independent and honest source of Nationwide FlexAccount reviews. Disappointed would be an understatement on how I am feeling right now. such a bad bank sosososososososo bad no one dare try switch to this bank stay with your bank! You need to be 18 or over to apply for an arranged overdraft. ©2020. But this week I have done exactly that – and switched to a packaged current account costing a tenner a month. Impossible to get through to them even though they stopped the free number. Not all Nationwide affiliated companies are mutual companies, and not all Nationwide members are insured by a mutual company. Now the weekend is around the corner and this will delay by claim process by a week! THE WORST BANK EVER!!!!! Home Office: One Nationwide Plaza, Columbus, OH. Please stay well clear from Nationwide and do not waste your time and effort with a reckless bank who have zero consideration for the well being of their customers in such horrific times. Well nationwide STUPIDLY did not cancel the switching process like IDIOTS. With so many different current accounts now available, you can read these honest Nationwide FlexAccount reviews to find out what life as a Nationwide customer is really like. If you use an arranged overdraft of £1,200 the amount Nationwide will charge you is 50p per day (variable) You need to be 18 or over and a UK resident to apply for a FlexPlus account. 10 weeks so far waiting for settlement on simple straight forward claim. Normally, the idea of moving from a free current account to one that charges a monthly fee would be a non-starter for me. Thanks a bunch. The current APY is 0.81%. Although not having failed to pay any of my bills EVER, I was declined for a mortgage. All for a fee of £13 a month for maintaining the account. Hi Guys Amazing Arabella here and today I am here to tell you all about the Flex Account that is available at Nationwide. I don't really understand why so many negative reviews as never really had many problems that haven't been easily sorted out and am happy although i do feel there is a few improvements that need to be made as feel nationwide is bit behind other banks and building societies with features main one for me would be with open banking as currently is one of very few that don't include savings accounts as part of … Comes with text alerts to better manage the flex plus overdraft and lessen your environmental footprint. Excess payments on mobile phone claims have increased. Travel-friendly contactless debit card to withdraw cash or make payments abroad without foreign transaction fees. Every year they change my debit card despite the fact that it is valid for another 4 years. I had someone trying to steal money from my account, after the second transaction they instantly messaged me to respond to if it was me or not, I responded saying no straight away and instantly the attempts where blocked and the transaction they had taken was given straight back to me, they then worked with me to find alternative ways to protect my account. What kind of student bank account does Nationwide offer? Cant speak to anyone, no email contact just sit on hold for hours listening to... Diabolical customer service! NATIONWIDE has unveiled a series of changes to its flagship FlexPlusCurrent account which comes with a hefty price hike of £36 over a year. Will I make use of all of the insurance benefits included in the packaged offering? If you have a current account or savings account, you can visit your local Nationwide branch or call 0800 464 3139 and speak to an advisor. Nationwide has announced a major downgrade to its popular £13-a-month FlexPlus current account, leaving thousands of customers wondering whether it … I reported fraudulent activity in Jan 2020 where NBS were unable to retract funds from the third party. Photograph: Danny Lawson/PA Lisa Bachelor This is no way to treat loyal long standing Nationwide customers. If you have a problem, you ring them up and they really do sort it out. LoveMONEY Editor-in-Chief found the benefits of the Nationwide FlexPlus account easily covers the monthly fee and more. It's making small changes to the worldwide family travel insurance it offers. To open Nationwide’s new account, customers must already hold a main current account from the Flex range (FlexAccount*, FlexDirect* or FlexPlus*) with the building society. However, unlike the other banks, the Nationwide FlexDirect account comes with a 0% overdraft for the first 12 months. writes: I have been a loyal Nationwide account holder for more than 40 years, with a Flex Plus account for more than 12 years. © 2020 Portify Limited. NerdWallet’s ratings are determined by our editorial team. Lydia from nationwide customer services is the only person who is trying to help me calling me everyday and emailing back and fourth for me. If you own two autos and all have expensive mobiles then this account is even more worth the monthly price. Closing all accounts and will not be using them again!!@!!@!@!@!!!@!@@. We are pleased with our Nationwide Flex Account, helpful customer service and easy to use online banking. 4.8/5.0 rating on the app store – a good mobile app experience can make managing finances easier*. Nationwide FlexAccount reviews come from people like you! The card arrived in 3 days and no issues with being unable to still access funds. By using Smart Money People, you agree to our privacy policy. Honestly the worst experience with any bank. I wish I never swapped from my previous bank its the worst mistake I have ever made. Do I have overlapping coverage from other policies? Nationwide only has one account that is specifically for higher education students. Moving that to a 0% overdraft will save you £150 a year in interest! Find out more: coronavirus news and advice from Which? Nationwide, Nationwide N & Eagle, and Nationwide Is On Your Side are service marks of Nationwide Mutual Insurance Company. Joint current account options with flexibility to bank via secure online banking, a free mobile app, branch access and telephone banking. However, when I was researching the Nationwide Flex Direct current account, I noticed that there’s also a Nationwide Flex Plus current account. 2 months later they then decided to freeze my wife's and parents Nationwide accounts, again without warning or a phone call and have spent endless hours trying to get to the bottom of their negligence and unprofessional staff in their Fraud Support team. I have been assaulted in the morning of Tuesday 20/10/2020 and the first thing I did was to call the line to open a claim for the stolen phone (as this is one of the products I have with my flexplus nationwide account). Nationwide is overhauling its FlexPlus account, increasing the £10/month fee to £13/month and improving the insurance it offers but scrapping some perks, MoneySavingExpert.com can reveal. Pricey monthly fees of £13/month can quickly add up (£156/year). Bank card taken by cash machine and so easy to report, and order a new card. Nationwide Mutual Insurance Company and Affiliated Companies. A week later my account was frozen and the funds were taken out by NBS without any warning or consultation. The gentleman I spoke to on the phone started the claim for me in that same morning and email me a form and told me that I have to fill in that form and send back by post. Disgraceful customer service and banking facility. Nationwide Investment Services Corporation, member FINRA. I have a basic no frills account with the Nationwide which I let my daughter use, I put pocket money in there for her. Nationwide Building Society offers customers an annual travel insurance policy as part of its FlexPlus current account. © Smart Money People 2020. What We Like About the FlexPlus Account: 4.8/5.0 rating on the app store – a good mobile app experience can make managing finances easier*. I was alarmed as I kept NBS in the loop as to circumstances of the fraud and negotiations to have the funds returned. The Nationwide Flex Direct account has 'simplified' overdraft charges, pays interest on balances in credit and unlocks access to other products. I reported fraudulent activity in Jan 2020 where NBS were unable to retract funds from the third party. Access to Apple Pay, Google Pay and Samsung Pay available with applicable devices. To request information they have asked me to complete a SAR which they’re meant to legally respond within 28 days and have failed to do so and then asked to bank elsewhere whilst they hold my funds. P.D. I will ensure on my return to work that I change bank details with my employer to YB with the outlook of closing my bank account with Nationscum. Nationwide Investment Services Corporation, member FINRA. And what sort of untrained people are working for LSG/Nationwide?!? With so many different current accounts now available, you can read these honest Nationwide FlexAccount reviews to find out what life as a Nationwide customer is really like. And remember, if you are a Nationwide customer, you can write a short review here to help other potential customers. Comes with text alerts to better manage the flex plus overdraft and lessen your environmental footprint. Dont let the false advertisements on their website fool you, they try to come across as they are very helpful and that they will assist their customers during "challenging times", having called their "Triage" team and waited over 1 hour on hold, I pleaded with the rep to offer some help to overcome the situation am in, wether that will be 1 month payment holiday on the loan or an increase in overdraft / credit card limit to tie me over just for 1 month and the outcome was, they only offered to change the repayment date on the loan and move it back by upto 14 days like that is going to help!, they do this all year round , nothing new and certainley no additional help during this pandemic. Keep in mind that the Financial Conduct Authority (FCA) recommends asking yourself the following questions when deciding whether a packaged account makes sense for you: For £13/month (£156/year), the FlexPlus account includes the following banking and insurance products: Note: Travel insurance cover may be temporarily restricted due to the coronavirus pandemic: more here. All Varo Savings Account users receive this rate regardless of their account balance, but can earn more if they also open a Varo checking account. This website uses cookies to help enhance your user experience. This is the 21st century folks.....and Nationwide expects you to wait 5 days to get funds transfered from your nationwide current account to your nationwide credit card back, come on people, open your eyes. I did exactly what he asked me to do and today on 23/10/2020 I have received an email that asked to contact LSG and when I called they told me that I sent the wrong form and that I have to fill in a new form and send back again Nationwide acts as an intermediary for the insurance products provided with the Nationwide FlexPlus Current Account. The FlexAccount is a UK personal current bank account from the Nationwide Building Society. Nationwide Investment Services Corporation, member FINRA. It’s important to note that we have reflected the changes made by Nationwide to the FlexPlus account offering on 1 November, 2019 in this review. Choose FlexPlus for great banking features as well as a range of insurance policies and account benefits for you and your family. Insurance policies include winter sports, golf and business. Cant speak to anyone, no email contact just sit on hold for hours listening to music! Honestly cant believe how hard it is to remove a name from a joint account. Alway polite always efficient and very professional, Nationwide do not appear to have any real loyalty after being a member for 35 years. The Nationwide Flex current account charges £10 a month and includes annual travel insurance, mobile phone insurance, UK & European breakdown cover and a 12 month warranty extension on electrical goods. Together, we can make financial services work better for everyone. Home Office: One Nationwide Plaza, Columbus, OH. My nightmare lives on as I trying to get answers only to be asked to email the Account Review Team who have not responded in over 3 weeks. This can be a massive bonus for anyone regularly overdrawn. Neither account … No one passed me through, I called in and my query is not related to balance, I have already paid the monthly amount due on my card thanks! The FlexPlus account from Nationwide falls under the packaged account category which typically combines a current account with an insurance product or other benefit such as airport lounge access. If anyone still banks with these crooks I recommend you switch if you ever want to get any descent customer service and aid in times of need. I am ever grateful to these banks and the difference between customer care and support is night and day compared to the crooked Nationwide. There customer service is honestly terrible. I have to notify all the companies that have my details and have to memorise the new card details. With so many different current accounts now available, you can read these honest Nationwide FlexAccount reviews to find out what life as a Nationwide customer is really like. Producing the cards costs money, posting it costs money... Every year they change my debit card despite the fact that it is valid for another 4 years. And remember, if you are a Nationwide customer, you can write a short review here to help other potential customers. If i dont recieve my funds back from nationwide after the stress they have put me through i will make them go through hell like i have the past week with all my money taken out of my natwrst account. Having fallen a victim to Coronavirus was worried about making loan repayments for the upcoming month as I was in self-isolation and on unpaid leave from work. By the way, I also had a loan with YB and Post office and having spoke to their financial care team, they both provided a month payment holiday to assist me during the crisis which has meant reduced income. Disgusted with Nationwide and if travel insurance ever gets settled I will be cancelling my account and moving my mortgae as I am so frustrated and pissed off with this whole shambles. And remember, if... Nationwide FlexAccount reviews come from people like you! Why was I sent the wrong form from LSG team in the first place? into the AIR? Very disappointed after several decades loyal membership of Nationwide that they’ve refused to help me after fraudsters hacked email of legitimate company who installed my garage door to misdirect payment of £1200 when I was in the throes of a very nasty 4 week Covid, Have been with this bank for over 20yrs they have dealt with any problems quickly and I feel safe in there hands. Access to up to £500 cash per day via the Nationwide ATM network. Nationwide, the Nationwide N and Eagle and other marks displayed on this page are service marks of Nationwide Mutual Insurance Company, unless otherwise disclosed. Full breakdown coverage for two automobiles included. Nationwide offer a variety of current accounts, therefore the exact features depend on which type you choose. Shame on NBS!! So, repairing your £100 phone using the insurance on this account will actually cost you £206. Really like the light and spacious branches, all products are made clear by the excellent documentation that is provided and the staff have super knowledge too. Nationwide has said that across all of its current accounts the majority of customers who use their overdrafts will be worse off as a result – though it hasn't told us specifically what proportion of Nationwide FlexPlus customers are likely to be affected. I would like to make a complaint about the service I have been getting from your insurance provider LSG. I thought what the hell is this guy on? Effectively paid out £75.00 for a £500.00 iPhone. Subject to underwriting guidelines, review, and approval. The monthly price may not be worth it if you don’t travel abroad (beyond the EU) often, only take one or two holidays per year, or have an old or basic mobile. Poor Poor customer service, no one seems to resolve the problem. Subject to underwriting guidelines, review and approval. 9/10/2020 a large sum of money went from my natwest account and my natwest account was shutdown meaning it had gone to Nationwide.. 6 days later nationwide are saying they sent it back when natwest are saying they have no funds from them recived so where has my money gone? I have to notify all the companies that have my details and have to memorise the new card details. Let’s say you’re £500 overdrawn for three weeks out of every four. As you can see, the customer service is shocking, rude, incompetent staff even at the highest level, you can not even get through to a manager or to the complaints team, instead they take your number and you'd be lucky to ever recieve a call back from the complaints department. Products and discounts not available to all persons in all states. Have always kept up with my loan payments and never missed anything for the past 3 years. Expensive overdraft interest rate of 39.9% APR. They will charge you for any violations such as direct debits and bounced cheques. The phone insurance was an absolute joke. Exclusions and limitations apply, so please read … Nationwide’s relationship with Axos Bank gives Nationwide members access to Axos Bank’s banking products and services. Read Speedway's review of the Nationwide Basic FlexAccount, 7 of 8 Nationwide Basic FlexAccount reviews, & compare with other Bank Accounts at Review Centre. I’d recommend cancelling a flex plus current account, the monthly cost is no longer good value as the insurance cover is essentially worthless. Leave a Nationwide FlexAccount review to help others save money with the best cashback offers around. What kind of service is this?!? The Nationwide FlexStudent Current Account offers an interest and fee-free overdraft up to £3,000, and 1% AER gross per annum on balances up to £1,000. The way they speak to you on the phone makes you feel terrible and they offer little to no help when things are bad. Everything You Need to Know About Barclays Overdraft, Revealed: 10 UK Banks Set to Hike Up Their Overdraft Fees. Nationwide travel insurance overview. No problems and feels safe and secure. Always there, ready to help with any concern. 8 million current account holders – this is a popular offering at Nationwide. Nationwide auto insurance earned 4.0 stars out of 5 for overall performance. Benefits and drawbacks of this popular account to one that charges a monthly fee would be a massive bonus anyone! Building Society like to make a complaint about the Flex account that is specifically for higher education students you a! The FlexAccount is a popular offering at Nationwide regular holidays abroad and have to memorise the new card details service... Overdraft will save you £150 a year stopped the free number insurance policies winter... Come from People like you use online banking easy to transfer money back from insurance! 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